Order Cancellation and Refund
Order Cancellation and Refund Policy
1. Conditions for cancelling an order
–Customers can cancel their orders before the products are shipped.
-If the product has been shipped, the customer cannot cancel it.
2. Order cancellation process
–Customers must contact our customer service immediately to cancel the order.
–Customer service will check the order status and process the cancellation.
Refund period in case of product cancellation
1. Refund
–Once the order cancellation is approved, we will process the refund within 7 business days.
– Refund period may vary depending on the policy of the bank or credit card company.
2. How to Refund
– Refunds will be made via the original payment method used by the customer to place the order.
–Customers will be notified by email when the refund is successful.
FAQ Questions
